Arela of Norfolk takes the privacy of its customers very seriously. We do not sell any of your personal information to anyone.
The information we gather from you allows us to deliver the products and services you request and to help us improve your experience with us. Some information that you share with us, including your name, postal address, email address and phone number can be used to identify you or can be reasonably used in connection with other information to identify you.
Any payment information shared during an online transaction is done via a secure third party payment portal (SumUp Payments Ltd, Etsy or PayPal), Arela of Norfolk will see none of this.
None of your credit/debit card information is kept onsite at Arela of Norfolk. This is why you need to give us this information each time you order, which can be frustrating, but is a policy to protect you.
How We Use Your Information
Arela of Norfolk uses the personal information that we collect about you or that you provide to us to process and deliver your online orders, to keep you up to date with the status of your order, for marketing or advertising purposes, to keep you informed about promotional offers, to maintain your online account, to keep track of your order history and to respond to your enquiries.
Information Sharing
Arela of Norfolk does not sell your personal information to third parties.
Your personal information may also be disclosed, to comply with any court order, law or legal process, or government or regulatory request, or if we believe that disclosure is necessary or appropriate to protect the property, rights or safety of Arela of Norfolk, our customers or others.
Information Security
Arela of Norfolk stores and processes your personal information on our own computers and servers onsite here in the United Kingdom. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with applicable UK regulations. Data relating to a sale will be securely stored for as long is relevant to that sale and as long as we are legally required, currently 7 years.
Our website has been developed with GoDaddy Operating Company, who manage the data processing on behalf of Arela of Norfolk. GoDaddy use encryption to protect any personal information you share with us during contact.
Unfortunately, transmission of data online, or electronic storage, is never 100% secure. With all our best efforts, we cannot guarantee the total security of the transmission of your personal information online and is done at your own risk.
Accessing Your Information
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
· You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
· Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Except in exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
· Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Email communications
We may use your personal information to contact you with email newsletters that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link in any of our emails.
How to Contact Me
I, Jacqueline Dyball, am the data controller of your personal information. If you have any questions or concerns, you may contact me at mail@arela.co.uk.